Frequently asked questions

Edifisia is a family of web apps for civil and structural engineers: EDFS Matrix, Civil Tools, Node, Base and Library. They all run in the browser and use one edifisia.com account.

Premium unlocks the advanced features of every Edifisia app at once for the period you buy. Without Premium, your account can still use the Free features of each app.

Yes. One edifisia.com account signs you in to every app, and Premium unlocks all of them at once.

No. EDFS Library is sold separately, currently via lynk.id, and follows that platform’s policies.

No. The apps run right in Chrome, Edge, Firefox or Safari with an internet connection. If you like, you can install them as apps from the browser menu, with no setup file.

Open the Sign up page and register with an email and password or with your Google account. If you sign up with email, click the confirmation link we send to your inbox.

No. The 7-day Premium trial starts automatically once your email is confirmed, without entering any payment details.

Your account returns to the Free plan with no charge. Your data stays and you can buy Premium any time.

From Rp 60.000. Durations: 7 days Rp 60.000, 1 month Rp 200.000, 3 months Rp 500.000, 6 months Rp 1.100.000, 1 year Rp 2.100.000. Prices are in Indonesian Rupiah and paid once upfront for that duration.

Sign in (your email must be confirmed), open the Pricing page and choose a plan. You are taken to the payment page to choose a method and complete the payment. You then return to edifisia.com, where the order status is shown.

Payments are processed by a licensed payment provider registered with Bank Indonesia, with options such as QRIS, bank virtual account transfer, e-wallets and retail outlets. The available methods are shown on the payment page.

Automatically, usually within minutes after the payment provider confirms your payment. There is no need to send proof of transfer. Your Premium status and expiry date are shown on the Account page.

If a payment fails or its time limit runs out, you are not charged and can place a new order. For virtual account or QRIS, complete the payment before the deadline shown. If you were charged but Premium is still not active after 1 hour, contact us with your account email, payment time and the payment provider’s receipt.

No. You buy a fixed duration and Premium simply ends, with no further charges.

Yes. The new duration is added to the end of your current Premium, so no days are lost.

Your order history (date, amount and payment status) is on the Account page. The payment provider also shows a receipt once the transaction is complete.

Yes. You pay on the licensed payment provider’s page. Edifisia never receives or stores your card details, PIN, or bank/e-wallet credentials.

Premium is a digital product that activates immediately, and a free 7-day trial is available, so purchases are generally non-refundable. Exceptions: double charges, Premium not activating and not fixable by us within 3 business days, or a prolonged service outage. Request within 7 days of payment; approved refunds go back to the original payment method within 5 business days.

Email support@edifisia.com or WhatsApp 0812-1014-6255, Monday–Friday 09:00–16:00 WIB (UTC+7). For payment issues, include your account email and payment receipt.